Thrive Work Recruitment Ltd — Privacy Policy
Last updated: 17th November 2025
Thrive Work Recruitment Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a transparent, secure and lawful way.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, register as a candidate, hire talent through us, or engage with our services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all relevant privacy legislation.
1. Who We Are
Thrive Work Recruitment Ltd
Registered in England and Wales
Company Number: 16852123
Registered Office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF
Email: enquiries@thriveworkagency.com
We act as a data controller when processing candidate and client information for recruitment purposes.
2. What Personal Data We Collect
A. From Candidates
We may collect:
Name, address, email address, phone number
CV, work history, skills and qualifications
Job preferences (salary, location, type of role, working pattern)
Interview notes and pre-screening information
Right to work documentation
Optional information related to workplace adjustments or flexible working needs
Any information voluntarily shared with us (e.g. during calls, emails, application forms)
Health & wellbeing information
We do not collect health information unless:
You choose to disclose it voluntarily, and
It is relevant to identifying suitable flexible or remote roles, or workplace adjustments.
Where we process information that relates to your health or wellbeing, we will always rely on an appropriate lawful basis and, where required, your explicit consent, and we will treat it as special category data with additional safeguards.
B. From Employers / Clients
We may collect:
Business name, address and contact details
Contact person’s name, job title and contact information
Hiring requirements and role specifications
Communications, meeting notes and contract details
Billing and payment information
C. From Website Visitors
We may collect:
IP address, device data and cookies
Form submissions (e.g. contact forms, registration forms)
Website usage analytics
(See our Cookie Policy for more detail.)
3. How We Use Your Personal Data
A. For Candidates
We process your data to:
Match you with suitable job opportunities
Share relevant roles and updates with you
Send your profile/CV to employers (with your consent)
Support you through the hiring process (applications, interviews, offers)
Verify your right to work where required
Maintain communication during and after placement
Provide optional wellbeing support as our services expand (e.g. signposting or access to benefits where available)
Keep internal records of placements and performance of our services
B. For Employers / Clients
We use client data to:
Provide recruitment and talent-matching services
Identify and present suitable candidates
Manage contracts, proposals and agreements
Manage invoicing, payments and accounting
Maintain ongoing business relationships and service records
C. For All Users
We may use your data to:
Respond to enquiries and provide customer support
Improve our services, processes and website
Monitor website performance and security
Comply with legal, regulatory and tax obligations
We never sell your data.
4. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
Consent – when you register as a candidate or sign up to specific communications.
Legitimate interests – such as matching candidates to roles, supporting clients, and operating a recruitment business in a way that is reasonable and expected.
Contract – when we process data in order to deliver recruitment services you or your organisation have requested.
Legal obligation – for example verifying right to work or responding to regulators.
Where we rely on consent, you may withdraw it at any time by contacting us.
5. Who We Share Your Data With
We may share your data with:
Employers who are hiring and have engaged us to source candidates
Background checking or right-to-work verification services (where legally required)
Payroll or onboarding providers (for temporary or contract placements)
Professional advisers (e.g. accountants, legal advisers) where necessary
Our trusted software and IT service providers (e.g. email, CRM, document storage, scheduling tools)
We only share what is necessary, and only with secure service providers who comply with UK GDPR or equivalent protections.
We do not share your data with employers without your explicit permission to represent you for a specific role or opportunity.
6. International Transfers
Some of our software providers or service partners may store data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:
UK GDPR adequacy decisions, and/or
Standard contractual clauses (SCCs) or equivalent protections for international transfers.
7. Data Retention
We retain data only for as long as necessary for the purposes set out in this policy or as required by law.
Candidate data – generally kept for up to 3 years from last meaningful contact (e.g. email, call, interview) so we can continue to support you with relevant opportunities.
Client/employer data – generally kept for up to 6 years for accounting, tax and contract purposes.
Website analytics data – typically retained for up to 2 years.
You may request deletion of your data at any time (unless we are required to retain certain information by law).
8. Your Data Rights (Including Candidate Rights)
Under UK GDPR and the Data Protection Act 2018, you have important rights over your personal data.
A. General Data Rights (All Users)
You have the right to:
Access your data
Request a copy of the personal information we hold about you.Correct inaccurate information
Ask us to update or correct any incomplete, out-of-date or inaccurate details.Request deletion (“right to be forgotten”)
Ask us to delete your data in certain circumstances — for example, if you no longer want to use our services and there is no lawful reason for us to keep your information.Restrict processing
Ask us to limit how we use your data (for example, limiting data we process while a complaint is being investigated).Object to processing
You may object to certain types of processing, including direct marketing, where we rely on legitimate interests.Data portability
Request that your information is transferred to another organisation or directly to you in a structured, commonly used and machine-readable format, where technically possible and applicable.Withdraw consent
If we are processing your data based on consent, you can withdraw that consent at any time.Complain to the ICO
If you have concerns about how your data is being handled, you may complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.
B. Additional Clarifications for Candidates
As a candidate using our recruitment services, you also have the right to:
Ask us not to share your CV or profile with any employer unless you have explicitly agreed for that specific role.
Ask us to stop contacting you about roles or opportunities at any time.
Ask us to remove you from our talent pool if you no longer wish to be represented by us.
We are committed to handling your information lawfully, fairly, and transparently, and to supporting your control over how your personal data is used in the recruitment process.
How to Exercise Your Rights
To exercise any of your data rights, please contact us at:
Email: enquiries@thriveworkagency.com
Post:
Thrive Work Recruitment Ltd
167–169 Great Portland Street, 5th Floor
London, W1W 5PF
We aim to respond to all valid requests within one month. In some cases, we may request proof of identity to ensure we are communicating with the correct person.
9. Security
We take appropriate technical and organisational measures to protect your data, including but not limited to:
Encrypted storage and secure cloud systems
Access controls and role-based permissions
Secure password and authentication policies
Regular reviews of our security practices
Staff training on data protection and confidentiality
While no system is 100% secure, we follow industry best practices to safeguard your information as far as reasonably possible.
10. Cookies
We use cookies and similar technologies to:
Improve website performance and user experience
Analyse how visitors use our website
Remember your preferences where applicable
Details of the cookies we use and how to manage them can be found in our Cookie Policy, which forms part of this Privacy Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, regulation, or how we operate.
When we do, we will update the “Last updated” date at the top of this page. Where the changes are significant, we may also notify you by email or via a notice on our website.
12. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact:
Email: enquiries@thriveworkagency.com
Post:
Thrive Work Recruitment Ltd
167–169 Great Portland Street, 5th Floor
London, W1W 5PF
We’re committed to working with you to resolve any concerns about privacy and data protection.